Refund policy

Return and Refund Policy

We want you to love your order. If something isn't right, we're here to help.

Eligibility: You can request a return within 7 days of receiving your order. Items must be unused, in their original packaging and in the same condition you received them.

Damaged or wrong items: If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will send a free replacement or issue a full refund.

Non-returnable items: Personal care items, opened hygiene products and items marked as final sale cannot be returned unless they arrive damaged or defective.

How to start a return: Contact us with your order number and the reason for the return. Once your return is approved, we will share the return address and instructions. Items sent back without prior approval cannot be accepted.

Refunds: Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed within 5 to 7 business days to your original payment method, or by bank transfer for Cash on Delivery orders.

Exchanges: The fastest way to get a different item is to return the one you have and place a new order.

Shipping costs: Return shipping is free for damaged, defective or incorrect items. For all other returns, the customer is responsible for return shipping costs.

If you have any questions about returns or refunds, please contact us through our Contact page.